Shipping policy
Delivery Times
All orders for in stock yarn are processed within 2-3 days. Orders are not shipped or delivered on weekends or holidays.
Dyed to order yarn will be clearly marked within the listing. These items have a processing time of 1-2 weeks to ensure your yarn can be lovingly dyed by me, and shipped to it's new home!
Orders that have in stock and dyed to order items will be processed and shipped at the same time (1-2 weeks). If you would like your in stock items sooner, you can place 2 different orders, or contact me for any questions.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.
All orders within the US will be shipped using USPS.
Domestic Shipments
|
Shipment method |
Estimated delivery time |
Shipping cost |
|
First Class Package* (< 1 lb) |
1-3+ business days |
$5 |
|
Priority Mail* (1-5 lbs) |
1-3+ business days |
$10 |
International Shipments
|
Shipment method |
Estimated delivery time |
Shipping cost |
|
First Class Package Int’l* |
1-4+ weeks |
calculated cost at checkout |
|
Priority Mail Int’l* |
6-10+ days |
calculated cost at checkout |
|
Priority Mail Express Int’l* |
3-5+ days |
calculated cost at checkout |
*Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 1-2 days. Please allow USPS up to 48 hours to reflect updates on their tracking page.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply by the next business day.
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Email: kathleen@goodnoodleyarnco.com